Privacy Policy

Introduction

VapeVex ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

Information We Collect

Personal Information

When you make a purchase or attempt to make a purchase, we collect certain information from you, including:

• Name
• Billing address
• Shipping address
• Email address
• Phone number
• Company name (for wholesale accounts)
• Tax identification number (for B2B customers)

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type
• Operating system
• Pages viewed
• Time spent on pages
• Referring URLs

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send order confirmations and shipping updates
• Respond to your questions and provide customer support
• Send promotional communications (with your consent)
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

Information Sharing

We may share your information with:

• Service Providers: Third parties that help us operate our business (payment processors, shipping carriers, analytics providers)
• Legal Compliance: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Cookies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our website
• Deliver personalized content
• Improve your shopping experience

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments
• Employee training on data protection

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Object to processing of your information
• Data portability
• Withdraw consent

To exercise these rights, please contact us at privacy@vapevex.com.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@vapevex.com

Address: Hamburg, Germany